About Us
Symphony Research is a new company in name only. It was previously the Research International CATI unit which has been in existence since 1999. It still retains the existing Management team and Call Centre Team Leaders. In October 2012 OCIS NZ merged with Symphony Research. This has positioned Symphony Research as the largest and arguably most experienced data collection agency in New Zealand. The collective management team has overseen several hundred thousand computer assisted telephone interviews, contributing to a wealth of knowledge and expertise.
We strive for the highest quality professional service for clients, and Symphony Research prides itself on offering the highest research standards. We have full in-house data processing capabilities.
As detailed below, the members of this Team possess unsurpassed levels of knowledge and experience. The key members of the team individually have over 50 years of hands on experience – something which we challenge any other organisation to get close to, let alone exceed. Normally this level of experience is tied up in management, who are client facing, yet do very little of the day-to-day, hands on work. This is typically undertaken by junior staff who rarely are mentioned or are permitted to be client facing. Management are often too expensive to really be involved with a project.
With our team, the senior people are involved in all aspects of the project – we immerse ourselves in our work. So what does this mean for you? We know everything that is going on, and are on top of challenges before they become problems. We live and breathe the data and information so we can bring a greater level of understanding to each and every project.
Our cost structure is such that you get outstanding value for money. We don’t carry large corporate overheads and we don’t have any management fees to provide to an overseas owner. We aren’t limited by internal structures that focus on policies and guidelines – we focus on our work and exceeding the expectations of those we work with. We do have state of the art equipment, as well as tried and proven processes.
And we are passionate about the work that we do. We are selective about who we work for and work with, as we seek true partnerships, rather than short term ad hoc supplier arrangements. We are the best organisation for you. We are confident that we offer a compelling value proposition in terms of experience and cost.
Symphony Research is a member of AMRO (Association of Market Research Organisations). In addition Symphony Research are members of both AMSRO and AMSRS, the affiliated Australian Market Research Associations.
Key Personnel
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